Sign-in & access
Locked accounts, invitations, authentication, permissions, and organization access.
Bento Studio
Pharmia support
How can we help?
Find the right support path for access issues, technical questions, privacy requests, and Pharmia account administration.
Support information updated August 14, 2026
pharmia / docs
Contact the Pharmia support team
Email is the fastest way to reach us. We aim to acknowledge support requests within two business days, Monday to Friday, Eastern Time.
Email supportsupport@bentostudio.io
Bento Studio Inc.117 rue de la Canardière
Terrebonne (Québec) J6W 6K3, Canada
NEQ 1180894173
Privacy: privacy@pharmia.ca
Data protection
Do not include patient names, health card numbers, prescriptions, or other clinical information in an email.
Use internal ticket identifiers or a fictional example when context is required.
01 / Topics
Choose a support topic
Technical issue
Unexpected behaviour, performance problems, browser compatibility, and error messages.
Privacy & data
Access, correction, deletion, consent, and questions about personal information.
Product questions
Help understanding a feature, workflow, module, or account setting.
02 / Request
What to include
- 01Your name and work email
- 02Your pharmacy or organization name
- 03The Pharmia module and screen involved
- 04A short description of what happened and what you expected
- 05The approximate date and time of the issue
- 06A screenshot only if it contains no patient or sensitive information
Clinical or urgent situations
Pharmia support is not an emergency or clinical advice service. For an urgent health matter, contact local emergency services or an appropriate healthcare professional. Pharmacists must independently review and validate all clinical information and recommendations.
03 / FAQ
Frequently asked questions
I cannot sign in. What should I do?
Confirm that you are using the work email linked to your Pharmia organization. Reset your password if that option is available. If access remains blocked, email support with your organization name and the exact error message.
How do I report a potential security issue?
Email support@bentostudio.io with the subject “Security report.” Do not include patient data. Provide a concise description and a safe way for our team to reproduce the issue.
How do I request access, correction, or deletion of data?
Use our Data & Account Requests page. Some clinical records may be controlled by your pharmacy or retained when law or professional obligations require it.
Can support interpret a clinical recommendation?
Our team can explain how the product works, but it does not provide clinical advice. A pharmacist or other authorized healthcare professional must review clinical decisions.
Bento Studio × Pharmia
Pharmia is developed and operated by Bento Studio Inc. to support pharmacy teams across Quebec.
Bento Studio Inc. · NEQ 1180894173 · 117 rue de la Canardière, Terrebonne (Québec) J6W 6K3, Canada